Privacy Policy

At AquaLido Solutions, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our online platform and services related to the design and production of competitive swimming gear, custom swimwear manufacturing, aquatic training equipment supply, water resistance testing, and product innovation consultancy. We operate in full compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Information We Collect
We collect personal data that you voluntarily provide to us when interacting with our site or engaging in services, including but not limited to your name, contact details, billing and shipping addresses, and payment information. Additionally, we may collect technical data such as IP addresses, browser type and version, time zone settings, and other system information collected through cookies or similar technologies.

Use of Your Information
The personal information collected is used to:
- Provide and manage the services and products you request.
- Communicate with you regarding orders, updates, promotions, and customer service inquiries.
- Conduct research and development to improve our products and services.
- Comply with legal obligations and respond to lawful requests from authorities.
- Manage our business operations and enhance security across our platform.

Legal Basis for Processing
Our processing of your personal data is based on one or more of the following: your consent, performance of a contract, compliance with a legal obligation, protection of your vital interests, or legitimate interests pursued by AquaLido Solutions, such as delivering quality products and improving user experience.

Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. Personal information may be shared with trusted service providers who perform functions on our behalf, such as payment processing, delivery services, and IT maintenance, under strict confidentiality agreements and only to the extent necessary. We may also disclose personal data when required by law, regulation, or valid legal process.

Data Security
We implement appropriate technical and organizational measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include secure servers, encryption technology, access controls, and regular security assessments.

Data Retention
Your personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights
Under GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of inaccurate or incomplete data.
- Object to or restrict processing of your data in certain circumstances.
- Request the portability of your data.
- Withdraw consent at any time where processing is based on consent.
- Lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us through the postal address provided below.

Cookies and Tracking Technologies
Our online platform may use cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and deliver tailored content. You can manage your browser preferences to accept or reject cookies; however, some features of our site may not function properly without them.

International Data Transfers
As an Italy-based company, personal data is stored and processed within the European Economic Area (EEA). Should data be transferred outside the EEA, appropriate safeguards will be implemented in accordance with GDPR requirements.

Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children without parental consent. If we become aware that personal data of a child has been collected without authorization, we will take steps to delete such information promptly.

Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or business operations. We encourage you to review this document periodically to stay informed about how we protect your personal information.

Contact Information
If you have any questions or concerns about our privacy practices or wish to exercise your data protection rights, please send correspondence to:

AquaLido Solutions
45 Viale Michelangelo, Floor 2
Florence, Tuscany, 50125
Italy

Thank you for trusting AquaLido Solutions with your personal information. We are dedicated to maintaining your privacy and ensuring the security of your data.